Lunajets is the first private jet booking platform in Europe. “Pay Less, Fly More” is their philosophy as they direct their clients to private jet charter solutions at the best price. The company is headquartered in Geneva, Switzerland, and acts as a global booking platform with offices in eight countries and partners on four continents.
Social Media Management
To promote brand loyalty and trust we endeavored to map out the users journey to enhance their experience on the online platform before, until and after they have boarded their private charter. We were able to boast an improvement of customer response time five times over.
We simultaneously restructured their social media strategy to better capture and target the interest of a growing youth market segment. More importantly, we ushered the channel into Lunajets’ business model and demonstrated the effectiveness of this two-way communication tool to listen in on what users need.
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Combining engaging content with leading insights to enhance social media influence, Lunajets’ positioning was elevated to ‘approachable expert’ in a previously unattainable luxury market. Engagement rates soared as followers increased by 600% while brand sentiment saw a positive spike of 280%.
Thoughtful expertise translated into quality traffic to the web platform and the app. Good content is good business after all.
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